Refund Policy
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
Our Returns Policy timeframe is 15 days from when an order arrives at your address. If 15 days have gone by since the date you received the item, unfortunately, we can’t offer you a refund or exchange.
The following is our refund policy which states the circumstances in which a refund, return, and/or exchange is permitted. This policy must be followed as stated with no exceptions. Below you will find the policies outlined pertaining to each individual circumstance.
REFUNDS (When applicable)
You may cancel your order for a refund if the cancellation request is emailed to us at support@PregnancyHappy.com no later than 11:59pm Central Standard Time (CST) of the day you placed your order.
EXAMPLE: You place your order at 09:45pm CST on June 7th, 2020. You must send a cancellation request by 11:59pm on June 7th, 2020.
Customers will be responsible for paying return shipping costs.
ELIGIBLE ITEMS FOR RETURNS
Additional non-returnable items:
- Some health and personal care items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
RETURNS (if applicable)
Shipping Notices and Refunds
All Returns from outside the United States and the United Kingdom
You are responsible for all shipping fees to return your item. However, we will waive the standard restocking fee ($11.95 or 15%) to help offset the cost of the return shipping. We will only waive this fee if you live outside the US or UK.
Incorrect Address Provided by Customer
We are not responsible for the address you provide when placing your order so please make sure the address is correct. It is the responsibility of the customer to provide us with a valid and/or deliverable address at time of checkout.
Change of Address Request
Although we will make every effort to accommodate an address change prior to shipping your item, once your item leaves our facility, we will not be held responsible for changes to or incorrect address information provided by the customer. Should you request to change the address from the original address listed on your order, we will make every effort to change the address with the shipper, however we cannot guarantee nor will we be held responsible if the address change is unsuccessful.
“Undeliverable Address” and “Return to Sender” Notice from Carrier
We are not responsible for any address provided by you that was deemed “undeliverable” by the postal service. Should we receive a notice stating it was undeliverable and/or inaccessible, you will be responsible for following up with the postal service and making arrangements to pick up your package at your nearest post office location. Should your package be returned to us by the carrier, we cannot guarantee that it will be returned to our facility.
(International Order's)
If the item is marked “Return to Sender” for international orders you will need to pay an additional $25 Replacement Fee to have a replacement shipped out or we will refund your order minus this $25 Fee. Due to international shipping , customs will not return the item to us.
(USA Orders)
If the item is marked “Return to Sender”, once we have received the item and if it meets the eligibility requirements for a refund, a restocking fee of 15% or $11.95 (whichever is greater) will apply.
Received: Upon receiving the package returned, you will be responsible for paying all additional shipping costs to resend. Cost to reship vary based on the item.
Not Received: If we do not receive the returned item, then we will not be held responsible for sending a replacement or issuing a refund due to the fact that you provided us with the original address in which to ship to.
All Returns MUST include your full name, order number and email address used at time of purchase so that we can properly identify your order.
We are not responsible for shipping times once the item leaves our facility.
Should your package be returned to us for any of the following reasons, you will be responsible for the cost to re-ship the item back to you. If you refuse to pay this amount, a refund will be issued however we will deduct a 15% restocking fee or $11.95 (whichever amount is greater). If the item is exempt from being returned, such as conductivity gel, a refund will not be issued.
Please DO NOT send your package back to us without going through the return process. We have a specific address in which we receive all returns. We cannot be held responsible for items lost or sent to the wrong address due to not following our return process.
Refunds will incur a 15% or $8.95(whichever is greater) restocking fee for the following reasons:
- Returns due to “change of mind”, no longer needed or other reason
- Refusal of Delivery/Return to Sender
- Wrong Address Provided
- Undeliverable or Inaccessible Address
Eligibility Requirements for Returns
- Request must be made within 15 calendar days of receiving your order.
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging with all parts and/or instructions.
If your return does not meet all of the eligibility requirements above, you will not be eligible for a return – No Exceptions.
All eligible requests must go through the process listed below.
PROCESS FOR REFUND REQUEST:
- You must send an email to support@PregnancyHappy.com with the following:
- Your full name
- Your order number
- Your email address associated with the original order
- Reason for your refund request
Once we receive your request, if eligible, you will receive an email notification with either an acceptance to start the return process, a rejection for a return/refund, or a request for further information to evaluate your request.
If you receive an acceptance to start the return process, in the same email we will outline the requirements for eligibility of a refund. You must reply to our email with “I AGREE”, acknowledging you understand the requirements outlined.
Upon receiving your reply email with “I AGREE”, we will reply with instructions on where to mail the item.
You will have 14 days for us to receive the item from the day you receive our mailing instructions. You will be responsible for paying your own shipping costs for returning the item to us. You must provide us with a tracking number once you have shipped the item to us.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If rejected, we will provide a reason for rejection.
If the item returned is not in its original condition, unused, and in the original packaging, your request will be rejected. If you are rejected for a refund, you are responsible for the cost of shipping the item back to you should you request it to be returned to you.
Should you not request to have the rejected items returned to you, not respond to our email notifying you of the rejection, or should you refuse to pay for the shipping of the items back to you, the item will be discarded within 3 days of our original email notification of the item being rejected with no refund issued.
If you are approved, you will receive a refund minus the Restocking Fee mentioned previously. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will receive an email confirmation of the refund. Shipping costs are non-refundable.
When shipping an item to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and will not take responsibility or give credit for items lost during shipping.
DEFECTIVE/DAMAGED PRODUCT POLICY (if applicable)
We only replace items if they are defective or damaged. Exchanges for defective or damaged products are only eligible for consideration if the request was made within 15 calendar days of receiving your order based on the date your order was delivered, NO EXCEPTIONS.
PROCESS FOR NOTIFYING OF DEFECT OR DAMAGE REQUEST:
- You must send an email to support@CradleMeBaby.com with the following:
- Your full name
- Your order number
- Your email address associated with the original order
- Describe the defect and/or damage in detail
- You are required to send photos and/or videos to show us the damage or defect in the item. Your request will be reviewed and you will be notified if the request was approved or denied.
Note: When providing photos/videos, we want to see the actual item malfunctioning. You are not required to be present in the photo/video if you are uncomfortable doing so.
Once received, it can take up to 7 days for our team to review your request and make a determination. Please be aware that we may contact you with suggestions to correct the issues you are having with your item. You are expected to attempt these suggestions in an effort to correct the issue prior to moving forward with a replacement item. We reserve the right to send you a replacement item should we deem the defect is legitimate.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@PregnancyHappy.com
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
PROCESSING & TRANSACTION FEE REFUND POLICY
All credit card fees, PayPal processing fees, and transaction fees are non-refundable. These fees are charged at the time the payment is initiated. Should you request a refund after making your purchase, we will deduct the amount of any processing fees as we incur those charges from the processor. We do not reimburse these fees.
Shipping
We are proud to offer Free Worldwide Shipping on all orders.
(Prenatal Fetal Doppler)
USA Shipping Times -
FREE Shipping 7-10 Business Days
Express Shipping 2-3 Business Days
Expedited Shipping 4-7 Business Days
Worldwide Shipping Times -
Standard Shipping Time: 7-15 Business Days
Priority Shipping Time: 7-15 Business Days - Includes expedited tracking and dispatch
(All other Products)
Standard Shipping Time: 7-15 Business Days
Priority Shipping Time: 7-15 Business Days - Includes expedited tracking and dispatch
Expedited Shipping Time: 4-7 Business Days
Express Shipping Time: 2-3 Business Days
Standard Shipping: Please allow up to 3 business days to process and dispatch your order.
Express, Expedited & Priority Shipping: Orders are processed and dispatched within 1 business day.
* Shipping time excludes clearance/customs delays (if applicable)
* Business days are Monday - Friday, excluding weekends and holidays.
* Express & Expedited Shipping may not be available on certain items.
*All shipping times are estimated based on the regular time frames we have previously experienced. Shipping times may vary depending on other aspects such as product demand, holidays, and/or current world events.